FAQ's
We understand that you may have questions about our Mija Mom Bag and Mama Diva, as well as shipping, care, and returns. Below, we’ve compiled some of the most commonly asked questions to help you.
1. Product & Material
Q: What type of leather is used for the bags?
A: Our bags are made from 100% authentic cowhide leather, handcrafted in Mexico by skilled artisans. Each bag is unique due to the natural texture and markings of the leather.
Q: Will the leather change over time?
A: Yes! Genuine leather ages beautifully and develops a unique patina over time, making your bag even more special.
Q: How do I clean my leather bag?
A: Wipe it with a dry or slightly damp cloth. Use a leather conditioner every few months to maintain softness. Avoid harsh chemicals and prolonged exposure to sunlight. See our Leather Care page for detailed maintenance tips.
Q: Does the color of the bag match the pictures exactly?
A: The actual leather color may vary slightly due to screen calibration, lighting, and natural variations in leather. However, we strive to provide the most accurate representation.
2. Features & Functionality
Q: How does the built-in changing table work?
A: The front zipper of the bag opens up into a fold-out changing station with a magnetic leather flap for easy access to wipes. It’s designed to make diaper changes quick and hassle-free without needing to find a public restroom.
Q: Can I fit a laptop inside the bag?
A: The Mama Diva is designed to fit a universal-size laptop, while the Mija Mom Bag is more compact and ideal for daily essentials.
Q: Are the straps adjustable?
A: Yes! Both bags come with short leather handles for quick grabs and an adjustable crossbody strap for hands-free convenience.
3. Orders & Shipping
Q: How long does shipping take?
A: Standard shipping within the U.S. typically takes 5-7 business days, while international orders may take 10-14 business days.
Q: Do you offer expedited shipping?
A: Yes! At checkout, you’ll find options for express shipping if you need your bag sooner.
Q: How can I track my order?
A: Once your order ships, you’ll receive an email with a tracking number to monitor your package’s journey.
Q: Do you ship internationally?
A: Yes, we do! International shipping rates apply and will be calculated at checkout.
4. Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 14 days of delivery, as long as the bag is unused and in its original condition. Customers are responsible for return shipping fees.
Q: Can I exchange my bag for a different model?
A: Yes! If your bag is unused, you can exchange it within 14 days. Please contact our customer service team for assistance.
Q: What if my bag arrives damaged?
A: We take quality seriously, but if you receive a defective item, email us immediately at [your support email], and we’ll make it right.
5. Care & Maintenance
Q: Can I use baby wipes to clean my bag?
A: We recommend 99.9% water wipes to avoid damaging the leather. Chemical-based wipes may alter the leather’s texture and color.
Q: How do I store my bag when not in use?
A: Keep your bag in a cool, dry place, preferably inside a dust bag, and avoid storing it in plastic. Stuffing it with tissue paper helps maintain its shape.
6. Customization & Gift Options
Q: Do you offer personalization or custom engraving?
A: At this time, we do not offer engraving, but we’re working on it! Stay tuned for future updates.
Q: Can I purchase a gift card?
A: Yes! We offer digital gift cards so your loved ones can choose the perfect bag for themselves.
7. Contact & Support
Q: How can I reach customer service?
A: You can contact us via email at carla@carlagabriela.com or through the Contact Us page on our website. We strive to respond within 24-48 hours.